If your size varies (for example: sometimes you wear 40 or 40.5), we recommend the number above (i.e. 41 in this example).

Important tips:
• Neasure the length of your feet from the heel to the tip of your big toe. Measure both feet!
• The larger foot is your "guide" to choose the correct number and then cross-reference with our size guide.

You'll find that information on the label that comes with your shoes.
But as we know that you care about your REDLEYs, here are the main care tips:

• Clean only with a damp cloth and mild soap
• Remove your shoelaces for washing
• Do not soak
• Do not machine wash or use a dryer
• Dry only in the shade and preferably with the sole down

Other tips:
• Use as little water as possible
• Do not use a hairdryer or any other heat source to dry your REDLEY
• To reduce any odors, we recommend wearing socks. However if you like wearing your REDLEY without socks (in the summer it's great), let your REDLEY shoes air out in the shade for a period between 8h to 12h after wearing them. Well, but if you want to go further you can always use an antiseptic
• As with any footwear, we advise that REDLEY sneakers are stored in places without humidity.

The only way is by following our social networks:
https://www.instagram.com/redleyeurope/
https://www.facebook.com/redleyeurope

Click on "notify me" on the REDLEY page in question and you will receive an email when the product is available again.

Yes, on the www.redleyeurope.com website you can see the entire collection. However, this does not necessarily mean that your number will be available.

Not necessarily.
Why not?
Because the models available in each shop that sells your REDLEY depends on the choice and request of the person in charge of that shop.

However, if you have seen a REDLEY on the site, you can ask the shop to order that specific model, which will be available in 2 to 4 working days.

The delivery time for REDLEY varies according to the destination of the order.
Here are the main terms:

PORTUGAL EXPRESSO: 24 to 48 HOURS
PORTUGAL: 2 to 4 working days
SPAIN: 2 to 5 working days
EUROPEAN UNION (except Portugal and Spain): 3 to 5 working days

We also want you to know that:
• At times of promotions, sales and/or special campaigns there may be some delays in shipments due to the increase in volumes being handled by logistics.
• Our goal is to deliver within the deadlines indicated above, however, delivery dates are not guaranteed, since shipments are managed by third parties and may be subject to local holidays of the carriers.
• Our goal is to deliver within the deadlines indicated above, however, delivery dates are not guaranteed, since shipments are managed by third parties and may be subject to local holidays of the carriers.

Just like the delivery time, the shipping cost varies depending on the order's destination.

PORTUGAL (mainland and islands)
Free shipping - €0.00
Express shipping - €5,00 (by choosing express shipping, besides our 3 trees we will plant 3 more trees. Thank you!)

SPAIN (mainland):
Free delivery - €0.00
Express mail - €0.00 (If you choose express mail, in addition to our 3 trees we will plant 3 more trees. Thank you!)

EUROPEAN UNION (except Portugal and Spain mainland):
Standard Shipping (between €0.00 and €110.00) - €18.00
Standard Shipping (between $110.00 and $199.99) - €16.00
Free Shipping (more than $200.00) - €0.00

You can track your order here.

Sure, but don't forget to check if we ship to the country you want to send the REDLEY to.

We ship REDLEY to the following countries:
Austria; Belgium; Estonia; Czech Republic; Finland; France; Germany; Greece; Ireland; Italy; Latvia; Lithuania; Luxembourg; Netherlands; Portugal; Slovakia; Slovenia; Spain and Portugal.

We do not ship to:
British Overseas Territories, Channel Islands, Gibraltar, British Army Post Office, Livigno, Vatican City, Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta and Melilla, Andorra, Denmark, United Kingdom, Switzerland, Sweden, Canary Islands and Balearic Islands and post office boxes, Brazil and remaining countries in South and North America.

If you still have any questions you can always contact our Customer Care at customercare@redleyeurope.com.

Check our exchange and returns policy here.

Check our exchange and returns policy here.

We think it is unlikely that an item will be missing from your order, but if it does happen, click here to contact our Customer Care (customercare@redleyeurope.com) so that we can help you.

Consult our exchange and returns policy here.

Your return or exchange will be done using a label that will be given to you during the exchange or return process.
This label is registered and when it reaches the warehouse, you will be notified by Customer Care.

Unfortunately we cannot accept returns of items bought in a retail shop where you bought your REDLEY. We suggest you return the item to the shop where you bought it. Returns, refunds and exchanges are processed at the shop's discretion.

No. Retail shops that sell REDLEY cannot accept items purchased from our REDLEY Europe online shop. Return your purchase to us, following our Returns Policy.

You can pay using the following payment methods:
• Crypto currencies (you must have a wallet created)
• PAYPAL,
• VISA,
• Mastercard
• Mbway
• ATM reference

Payment is very simple. You can see how it works here.

To get a complete overview of the process from checkout we leave here the payment flow.

The prices of products presented on the site include Value Added Tax (VAT) and it will be described in the invoice sent to the User.

The prices of products presented on the site include Value Added Tax (VAT) and it will be described in the invoice sent to the User.
You should only pay the amount shown on the order confirmation.
All orders are processed in Euros (€). In case your bank account is in another currency, the exchange rate applied to debit your bank account will be automatically determined by the bank and not by REDLEY® EUROPE.

Unfortunately not.
But we have a simple and fast registration process. For your cyber safety, we ask you to do so.

Yes, of course.
You can check it here.

You should contact Customer Service, explain the situation and send proof that you placed the order and that it is paid.

All orders placed on our website (www.redleyeurope.com) cannot be modified, i.e. it is not possible to change quantity or size and/or add or remove items.

If you need to do so, please contact Customer Care at customercare@redleyeurope.com so that we can help you.

For more information, please see our Privacy Policy.

Log in to "My account" and click on "Edit" where you want to change your details.
Don't forget to save 😊

Click here to subscribe to the REDLEY newsletter.

Customer Care is available Monday to Friday from 11am to 8pm, except public holidays. We will be happy to help you. Send an email to: 
customercare@redleyeurope.com.

We work hard to make you happy and to answer your questions, so when you want to praise us, you can do it here.

However, because we know we're not perfect, it's totally normal that you might want to register your complaint here.